Frequently Asked Questions
Everything you need to know about your THORENS experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are final sale.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our cuts are designed for a modern, tailored fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna.
Are your materials sustainably sourced?
At THORENS, we prioritize ethical craftsmanship. 80% of our current collection is made from organic cotton, recycled polyester, or certified sustainable fabrics.
Can I track my order?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.